Panels and multi panels
Buttons, a dropdown or a command. Up to 25 topics in one message, each with its own team.
Ticket bot for Discord roleplay servers
Support that feels calm. Tickets for your Discord.
Members open a private ticket with one press. Your team claims it, answers and closes it. Every setting lives in a web dashboard, not in a wall of commands.
- Free to start
- No credit card
- English and German
Everything a ticket needs.
Five building blocks, all set up in the dashboard. Free covers the core, Premium adds the helpers busy teams want.
Forms
Up to five questions before a ticket opens. The answers arrive with the ticket, not three messages later.
Claiming
One press and the team knows who has it. Names, categories and permissions can follow the claim.
PremiumTranscripts
A readable copy of every ticket, kept on the platform and posted where your team looks.
Automations
Close quiet tickets, remind members, clean up. Up to ten rules per panel.
PremiumTry it. Press a key.
Walk one ticket from the first press to the transcript. Use the mouse, or Tab and Enter.
Next: Create ticket.
A panel waits in #support.
Channels
support
transcripts
support
Four ways in. One ticket.
Buttons, a dropdown, a command or a private thread. Pick a style and see what members get.
Buttons and multi panels
One message, up to 25 buttons. Each button opens a ticket in its own panel, with its own team, category and form.
- Up to 25 buttons
- Label, emoji, colour
- Free
support
Dropdown
All topics in one tidy menu. Each option has a label, an emoji and a short description.
- Up to 25 options
- One panel per option
- Free
support
Choose a topic …
Command style
Members type $new or /new in the channels you choose. The reason lands in the ticket.
- Prefix and slash
- Command removed after use
- Free
support
$new Whitelist for my second character
Your ticket is open: #ticket-0043.
Thread style
Tickets open as private threads in one channel. They do not count towards the limit of 500 channels.
- Private threads
- Team added automatically
- Premium
support
Roleplay+ started a thread: ticket-0044.
ticket-0044
See threadAsk first. Then let it run.
A form collects what the team needs before the ticket opens. Automations close quiet tickets, so nothing lingers.
Form
Open a ticket
Type into the form. The ticket message updates as you go.
ticket-0045
@max welcome.
Up to five questions. Answers as an embed or as {create.form.1} to {create.form.5}.
Automation
If the owner sends no message for 24 hours, close the ticket.
- Message not found
- From the owner
- 24 hours
- Close
Waiting for a reply · 15 h left
ticket-0045
Hi, I cannot join the server since the update.
Up to ten rules per panel. Automations are part of Premium.
Room for a busy server.
Facts from the product, not from a slide.
- 17
- option groups per panel
- 5
- form questions per ticket
- 10
- automations per panel
- 2
- languages, bot included
Set up once. Then it runs.
Three steps, about five minutes. No hosting of your own, no config files.
Add the bot
Invite it to your server and keep the permissions ticked. Each one is used by a feature.
Create a panel
Pick support roles and a category in the dashboard. The defaults handle the rest.
Send it
Choose a channel in the dashboard, or type the command where members should open tickets.
$panel 1
Questions. Answered.
Short answers here. The docs have the long ones.
Is it really free?
Yes. Panels, forms, transcripts, logging, escalation and custom commands are free, with no time limit. Premium adds claiming, automations, opening hours, thread tickets and higher limits.
Do I need my own server or hosting?
No. The bot and the dashboard run for you. You add the bot and set it up in the browser. If you want to run everything yourself, the docs explain self-hosting.
Which permissions does the bot need, and why?
It creates and deletes ticket channels, sets their permissions, posts messages and reads the ticket history for transcripts. The docs list every permission with its reason.
Where are transcripts kept, and for how long?
On the platform, as a web page that only people from the ticket and your team can open. Free keeps them for 30 days, Premium for 365 days.
Can members see the dashboard?
No. Only people with the Manage Server permission, a dashboard role you choose, or the server owner can open it.
Does it speak German?
Yes. The website, the dashboard and the bot speak English and German. You choose the bot language per server.
Can I move my setup from another bot?
Not automatically. Most servers rebuild a panel in a few minutes. Between your own servers, a backup key copies panels and custom commands.
Can the bot use our own name and avatar?
Yes, with the Whitelabel add-on on top of Premium. The ticket system then runs under your own Discord application, so members see your bot with its name, avatar and status.
What happens if I cancel Premium?
Premium runs until the end of the paid period. Then the server uses the free behaviour. Your settings stay stored and apply again when you upgrade.
Calm tickets. Five minutes away.
Add the bot, create a panel, send it. Free to start, no credit card.