Docs menu
Documentation.
Everything about Roleplay+ Tickets, from the first panel to running your own instance.
Getting started
Panel configs
Panels overviewWhat a panel is, how its 17 option groups fit together and how to send it.GeneralSupport roles, additional roles, ticket number padding, two-step close and auto pin.CategoryWhere open and closed tickets live and what happens when a category is full.TicketThe ticket message, the close question, channel names, roles for the owner and the private staff thread.ModeratorThe messages the bot sends when a ticket is closed, reopened or deleted, and the team controls.PermissionsChannel permissions per group, separately for open and closed tickets.ButtonsLabel, emoji, colour and access of every button the bot shows.MessagesEvery message a panel sends in one place, and how the message editor works.EscalateMoving a ticket to another panel, with its category, name and permissions.TranscriptsWhere transcripts go, what they contain, how long they are kept and who can open them.LoggingA log channel that records who opened, claimed, closed or deleted which ticket.AutomationsTimed rules and triggers that close, delete or answer tickets on their own, plus automatic DMs.Limits and scheduleHow many tickets a member or a panel may have, and opening hours per weekday and hour.ClaimingClaim and release tickets, with names, categories, roles and permissions that follow the claim.FormsUp to five questions in a Discord form before a ticket opens, and how to use the answers.Panel and multi panelsThe panel message, buttons per row and attaching other panels as extra buttons.Command styleOpening tickets with a command in chosen channels instead of a button.DropdownOne menu on the panel message that opens tickets in different panels.Thread stylePrivate threads instead of ticket channels, and what changes with them.
Server and commands
VariablesPlaceholders for names, numbers, reasons and times in every message, with modifiers that shape them.Custom commandsReady-made answers triggered by a word, a pattern or a regular expression, with arguments.Server configsPrefix, language, dashboard and blacklist roles, the global ticket limit, trusted bots, bot profile and backups.Command configsTurn commands on or off and decide in which channels and for which roles they work.Statistics and historyTicket numbers over time, the ticket list and a record of every change in the dashboard.
Plans and account
PremiumWhat Premium adds, what stays free, how billing works per server and what happens on downgrade.WhitelabelRun the ticket system under your own Discord application, with your bot's name, avatar and status.Account and billingYour profile, all subscriptions across your servers, invoices, cancelling and what happens on downgrade.