Logging
A log channel that records who opened, claimed, closed or deleted which ticket.
The log channel gives your team a quiet record of everything that happens to tickets of this panel. Each entry is a short embed with the ticket, the owner, who acted, the panel and a reason if one was given.
#Log channel
Choose a text channel the support team can read. Without a channel, nothing is logged.
#Events
| Event | Default |
|---|---|
| Ticket created | On |
| Ticket closed | On |
| Ticket reopened | On |
| Ticket renamed | Off |
| Ticket deleted | On |
| Transcript saved | On |
| Ticket claimed and released | Off |
| Ticket escalated | On |
Several panels can share one log channel. The panel name in each entry tells them apart.
Logs show who acted. For changes to settings in the dashboard, see Statistics and history.